Specifications
Features
Features
Our Customized Bundle Solution allows you to experience the smart home living solution.
We provide more secure, energy-saving & comfortable smart home solutions for customers, and help you create your dream custom-made smart home style!
We will contact you once we receive your order.
You can make an appointment to communicate, while we will do our best to accommodate your requested day and time. And your leaving message(requirements and questions about our service) would be highly appreciated.
We offer three years warranty on our products and one year for professional servicing
Only Sydney at present
NOTE: Custom orders and special orders are NON RETURNABLE and CANNOT BE CANCELLED for any reason once placed due to the custom and made to order processes involved.
You can enjoy more efficient and comfortable smart home living by our most advanced products and professional service.
Product Information
Product Information
MixPad S All-in-one Gateway Panel
Allone Pro RF & IR Hub
Magic Cube Wifi IR Controller
Ultra-silence Smart Curtain Motor
Smart Dimmer Controller
Touch Classic Zigbee Switch Series
- 1 Gang Smart Home Switch
- 2 Gang Smart Home Switch
- 3 Gang Smart Home Switch
- Smart Scene Switch
- Smart Dimmer Switch
Shipping
Shipping
Delivery timeframes, order processing, pickup and delivery charges — everything you need to know about getting your order to you.
Last updated 12 August 2026
- Shipping & freight
- Delivery times
- Order processing
- Extra charges
- Missed delivery
- Pickup
- Out of stock
- Need help
01 Shipping & freight
- Shipping is calculated at checkout based on your delivery postcode and the items in your cart.
- Tiles & flooring are quoted separately — freight is confirmed by our team before your order. Any free-shipping offer on tiles & flooring is a limited-time promotion shown on site and at checkout.
- Large items to some regions are also quoted separately. Start a Live Chat (chat icon, bottom right) or contact our team and we'll confirm the freight cost before you order.
- Any free-shipping offer is a limited-time promotion shown on site and at checkout. It cannot be combined with any other offer or discount. MyHomeware reserves the right to make the final decision.
02 Standard delivery timeframes
| Destination | Delivery time after dispatch |
|---|---|
| Metro areas (all states) | 2–7 business days |
| Regional areas (all states) | 7–15 business days |
03 Order processing & delays
- You'll receive an Order Confirmation Email as soon as your order has been successfully placed.
- Please allow 0–3 business days for order processing. In most cases, in-stock orders are dispatched within the first 24 hours.
- Once your order has been dispatched, we'll email you the tracking information.
Some delays may occur due to circumstances outside our control:
- Public holidays, peak trading periods and major sale events may extend processing and delivery times. During Christmas and major sale periods, please allow extra time.
- Exceptionally high order volumes may occasionally extend processing times.
04 Additional delivery charges
Additional charges beyond the standard delivery fee may apply where:
- Stair or lift access is required — for example, where the delivery point is not directly accessible or goods need to be carried up stairs. Additional charges may apply due to the extra labour and time required.
- The delivery location is difficult to access, or two or more people are required to complete the delivery safely.
05 Missed deliveries
- If nobody is available at the delivery address during the agreed delivery window, a redelivery fee may apply.
- Any additional charge will be communicated to you and agreed before a second delivery attempt is arranged.
- Please ensure that you or an authorised person is available at the delivery address during the agreed delivery window.
06 Pickup
- We'll prepare your order as soon as possible and email you a notification with your booking number and collection details once it is ready.
- Please wait until you receive this confirmation email before coming to collect your order.
MyHomeware — North Rocks Showroom & Warehouse
Unit E, 21 Loyalty Road, North Rocks NSW 2151
Warehouse hours: Mon–Fri 9:00am–5:00pm · Sat 10:00am–4:00pm
07 Out-of-stock & backordered items
Stock levels can change quickly, and occasionally an item may show as available but sell out shortly after your order is placed. If this happens, we'll email you and provide the following three options:
- Cancel backordered items We'll remove the unavailable items and dispatch the remaining in-stock items as soon as possible.
- Cancel the whole order Choose immediate store credit or a refund.
- Wait for replenishment We'll hold your order until the backordered items arrive.
Need help? Live Chat is the fastest way to reach us
Due to high call volumes, phone waiting times may be longer than usual. Our Live Chat team is available for extended hours and can usually assist more quickly with delivery timeframes, freight quotes, stock checks and order updates.
- Live Chat — use the chat icon at the bottom right of your screen · Fastest response
- Order & delivery enquiries — support@myhomeware.com.au
- Pre-sales enquiries — sales@myhomeware.com.au
We reply to all enquiries within 1 business day.
Customer Reviews
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