MyHomeware Privacy Policy & Mobile Messaging Terms
MyHomeware Pty Ltd (“MyHomeware”, “we”, “us” or “our”) is strongly committed to protecting your privacy when you interact with our website, content, products, services, and mobile communications. We aim to provide a safe and secure environment while giving you meaningful control over how your personal information is collected, used, and managed.
This Privacy Policy and Mobile Messaging Terms explain what information we collect, how we use and disclose it, how we protect it, and the choices available to you.
1. Personal Information We Collect
MyHomeware collects personal information for the purpose of operating its business as an online platform for the sale of goods and services, including sales conducted on behalf of third-party merchants.
The types of personal information we may collect include, but are not limited to:
- Name
- Residential or delivery address
- Email address
- Telephone number
- Payment and transaction details
The type and extent of information collected depends on how you interact with MyHomeware.
2. How We Collect Information
2.1 If You Are Not Logged In as a MyHomeware Member
When you visit our website, our servers automatically collect non-identifying information about your interaction with the site, such as:
- Date and time of visit
- Duration of visit
- Pages viewed
This information is collected to help us understand how users engage with our website, improve site functionality, and ensure advertising content is relevant. If you have not registered or logged in, this data remains anonymous.
2.2 If You Are Logged In as a MyHomeware Member
When you register for a MyHomeware account, we collect information such as your name, email address, suburb, and other details you provide. As you continue to use the site, additional information may be added to your member profile, for example through competitions, purchases, or customer support interactions.
This information allows us to:
- Provide full membership benefits
- Process orders and payments
- Communicate with you regarding your account or purchases
- Administer, support, improve, and develop our services
With your consent, we may also contact you to notify you about updates, site changes, promotions, products, or services.
3. Use and Disclosure of Personal Information
MyHomeware maintains personal information in strict confidence and uses it only for legitimate business purposes, including:
- Processing orders and payments
- Delivering goods or services
- Providing relevant details to third-party merchants for order fulfilment or voucher redemption
- Customer communication and support
- Business operations, analysis, and improvement
We do not collect sensitive information beyond what is outlined in this policy.
Personal information may be disclosed to third parties only:
- At your direction
- In connection with your use of the site or purchases
- Where required or permitted by law, including requests from law enforcement or regulatory authorities
Where information is shared with authorised agents or service providers, it is done strictly for site operation purposes, and we require them to comply with this Privacy Policy or applicable legal obligations. We do not provide personal information to advertisers without your consent.
4. Security of Your Information
MyHomeware takes reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. Access to sensitive information is restricted to authorised personnel only.
We retain personal information only for as long as reasonably necessary or as required by law.
While we take reasonable precautions, no method of transmission over the internet is completely secure. To the maximum extent permitted by law, MyHomeware is not liable for any unauthorised access or data breach arising from internet transmission.
5. Mobile Messaging (SMS) Terms of Service
5.1 Overview
MyHomeware Pty Ltd operates a mobile message service (“Service”) that may send SMS or text messages, including transactional and promotional messages, to users who have opted in.
By consenting to receive SMS messages from MyHomeware, you agree to these Mobile Messaging Terms.
5.2 Consent and Participation
By subscribing, you agree to receive recurring SMS/text messages from or on behalf of MyHomeware to the mobile number you provided, even if your number is registered on a Do Not Call list.
Participation is voluntary and not a condition of purchase.
Messages may be sent using automated dialing systems or other technologies and may include promotions, special offers, and cart reminders.
5.3 Costs and Message Frequency
MyHomeware does not charge for SMS messages; however, standard message and data rates may apply depending on your mobile plan. Message frequency may vary. You are responsible for all charges imposed by your wireless carrier.
5.4 Opt-Out and Support
You may opt out at any time by replying STOP to any message from MyHomeware or by using the unsubscribe link where available. You will receive a one-time confirmation message.
For assistance, reply HELP or contact us at: marketing@myhomeware.com.au
If you subscribe to multiple MyHomeware messaging programs, you must opt out of each separately.
5.5 Changes to Messaging Details
We may change the short code or phone number used for the Service at any time and will notify you where required. Messages sent to outdated numbers may not be received, and we are not responsible for unprocessed requests in such cases.
Wireless carriers are not responsible for delayed or undelivered messages.
6. Accuracy and Access to Your Information
If you are a registered MyHomeware Member, you may view and update your personal information at any time through your account. MyHomeware will not amend your personal information except at your direction.
7. Changes to This Policy
MyHomeware may amend this Privacy Policy and Mobile Messaging Terms from time to time without prior notice. The updated version will take effect once published on our website.
8. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of personal information, please contact us at:
Email: marketing@myhomeware.com.au