Fienza Empire Slim Swivel Pull Out Kitchen Sink Mixer Tap Colours Available

01 Free shipping

• Free shipping to Greater Sydney on online orders only.
• Large or bulky items to other regions require a freight quote. Start a Live Chat (chat icon, bottom right) and we'll quote it for you.

02 Standard delivery timeframes

03 Order processing & delays

• You'll receive an Order Confirmation Email as soon as your order goes through.
• Please allow 0–3 business days for processing — in most cases we dispatch within the first 24 hours.
• Once your order ships, we'll email you the tracking information.

Some delays sit outside our control:

• Public holidays, peak periods and sale periods add time. During Christmas and major sales, please allow extra.
• High order volumes may occasionally extend the timeframe slightly.

04 Additional delivery charges

Charges beyond the base delivery fee may apply where:

• Stair or lift access is needed — if the delivery point isn't directly accessible, or goods must be carried up stairs, this adds labour and time.
• The location is difficult to reach, or two or more people are needed to deliver safely.

05 Missed deliveries

• If nobody is available at the delivery address during the agreed window, a re-delivery fee may apply.
• Any extra charge will be communicated and agreed with you before a second attempt.
• Please make sure you or an authorised person is present at the agreed time.

06 Pick up

• We'll get your order ready as soon as possible and email you a notification with your booking number and collection details.
• Please wait for that email before coming in.

MyHomeware — North Rocks Showroom & Warehouse
Unit E, 21 Loyalty Road, North Rocks NSW 2151

Warehouse hours: Mon–Fri 9:00am–5:00pm · Sat 10:00am–4:00pm

07 Out-of-stock & back orders

Stock moves quickly, and occasionally an item shows as available but sells out just after you order. If that happens, we'll email you with three options:

• Cancel back-ordered itemsWe remove them and send everything else straight away.
• Cancel the whole orderImmediate store credit, or a refund.
• Wait for replenishmentWe hold your order until stock arrives.