01 Free shipping

• Free shipping to Greater Sydney on online orders, plus selected surrounding NSW regions including Central Coast, Newcastle, Port Stephens, Wollongong, Nowra and Goulburn, as well as Canberra/ACT — large items included.
• Tiles and large items delivered to all other areas are quoted separately. Start a Live Chat using the chat icon at the bottom right of the screen, and we'll confirm the freight cost for you.
• Free shipping cannot be combined with any other discount, promotional code or offer.

02 Standard delivery timeframes

03 Order processing & delays

• You'll receive an Order Confirmation Email as soon as your order has been successfully placed.
• Please allow 0–3 business days for order processing. In most cases, in-stock orders are dispatched within the first 24 hours.
• Once your order has been dispatched, we'll email you the tracking information.

Some delays may occur due to circumstances outside our control:

• Public holidays, peak trading periods and major sale events may extend processing and delivery times. During Christmas and major sale periods, please allow extra time.
• Exceptionally high order volumes may occasionally extend processing times.

04 Additional delivery charges

Additional charges beyond the standard delivery fee may apply where:

• Stair or lift access is required — for example, where the delivery point is not directly accessible or goods need to be carried up stairs. Additional charges may apply due to the extra labour and time required.
• The delivery location is difficult to access, or two or more people are required to complete the delivery safely.

05 Missed deliveries

• If nobody is available at the delivery address during the agreed delivery window, a redelivery fee may apply.
• Any additional charge will be communicated to you and agreed before a second delivery attempt is arranged.
• Please ensure that you or an authorised person is available at the delivery address during the agreed delivery window.

06 Pickup

• We'll prepare your order as soon as possible and email you a notification with your booking number and collection details once it is ready.
• Please wait until you receive this confirmation email before coming to collect your order.

MyHomeware — North Rocks Showroom & Warehouse
Unit E, 21 Loyalty Road, North Rocks NSW 2151

Warehouse hours: Mon–Fri 9:00am–5:00pm · Sat 10:00am–4:00pm

07 Out-of-stock & backordered items

Stock levels can change quickly, and occasionally an item may show as available but sell out shortly after your order is placed. If this happens, we'll email you and provide the following three options:

• Cancel backordered items We'll remove the unavailable items and dispatch the remaining in-stock items as soon as possible.
• Cancel the whole order Choose immediate store credit or a refund.
• Wait for replenishment We'll hold your order until the backordered items arrive.