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Q1
Does MyHomeware beat competitor prices and give you an extra 5% off?

MyHomeware’s Price Beat Guarantee ensures you always get the best deal. If you find a lower price for the same product, we’ll not only match it—we’ll beat it by an extra 5%!

Q2
Does Myhomeware offer a 365-day return & exchange policy?*

Eligible items can be returned in original condition within 365 days for a full refund. If total returns exceed $2,000 in a calendar year, a service fee may apply. MyHomeware reserves the right to decline returns in cases of suspected policy abuse.

Q3
Is it possible to return a product within 90 days*, even if it has been installed or is missing packaging?

Enjoy 90 days of risk-free returns, even for installed or unpackaged items — as long as the product is complete and all parts are intact. If total returns exceed $2,000 in a calendar year, a service fee may apply. MyHomeware reserves the right to decline returns in cases of suspected policy abuse.

Q4
Does MyHomeware provide free in-store expert consultations to help avoid renovation mistakes?

Book a free 1-on-1 consultation with our showroom product experts. Get the right advice before you buy and avoid costly errors.

Q5
Does MyHomeware keep most popular products in stock for fast dispatch?

Over 80% of in-demand products—including vanities, showers, tapware, toilets, bathtubs, mirrors and more—are kept in stock and dispatched quickly to avoid project delays.

Q6
Does Myhomeware have a local after-sales team that resolves most issues within 2 Working Days?

Our friendly Sydney-based support team resolves most issues within 2 Working Days. Real people, real solutions.

Q7
Is MyHomeware’s online customer service available Monday to Friday, 9 am to 10 pm?

Our online customer service team is here to help from Monday to Friday, 9 am–10 pm. Get real-time support when you need it most!

Q8
Do trade account holders(Builders/Contractor/Designer/Developer.etc) enjoy exclusive perks at MyHomeware?

Our Trade Account program offers builders and contractors benefits like bulk pricing, exclusive services, and priority showroom bookings.

Q9
Is MyHomeware's showroom open 7 days a week?

Our North Rocks showroom is open:
🕘 Mon–Fri: 9am–5pm
🕙 Sat: 10am–4pm
🕥 Sun: 10am–4pm (By appointment only)
Visit any day—or book ahead for a personalised Sunday consultation!

Q10
Is MyHomeware recommended by thousands of local Sydney builders, plumbers & designers?

Yes—MyHomeware is recommended and trusted by local builders, plumbers, and interior designers, with over 5,000 registered business customers in Sydney benefiting from our extensive product range, expert customer service, and reliable delivery.

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