Items must be unused, in their original packaging, and is resalable in the same condition as received.
Customized or special items ARE NOT eligible for return/refund or cancellation. This may include, but is not limited to, custom-sized stone tops, stone tops with cut holes, custom-made vanities, smart bidet seats, cut-to-size linear grates, nano-coating shower screens, custom-made shower screens, etc.
2. Return Period:
Customers have a window of 365 days from the date of purchase to initiate a return for products that are unused and in resalable condition.
For returns related to installed items or those with damaged or missing packaging, please refer to No. 3 in this policy.
For returns of defective items, please refer to No. 8 in this policy.
3.Restocking Fee:
Returns for unused and resalable Conditions within 365 days from purchase: NO RE-STOCKING FEE*.
For returns related to installed items or those with damaged or missing packaging: -Under 3 months of purchase: NO RE-STOCKING FEE*. -Between 3 to 12 months from the date of purchase: A 15% RESTOCKING FEE is required. -Over 12 months from the date of purchase: Returns will not be accepted unless the item(s) are deemed faulty.
Bulk Orders/Deliveries: For returns over $2000 within a single year, including freight cost, a 15% restocking fee will apply. The refund will be processed after deducting this fee.
4. Refund Method:
Refunds will be processed using the original payment method unless otherwise specified.
5. Return Authorization:
Customers may need to obtain authorization before returning items. This can be done by filling in the Return Form online.
6. Return Shipping:
After submitting the online Return Form, you will receive Return Shipping Instructions by email within 48 hours. Check your inbox, including spam, for details. For assistance or if you don't receive instructions, contact customer service at support@myhomeware.com.au.
Customers are responsible for return shipping costs unless the return is due to an error on the part of MyHomeware.
7. In-store Return:
If you prefer, you have the option to return the product directly to our North Rocks warehouse. Just follow the instructions provided in the Return Instruction Email, you can bring the item back to our store at the following address: Unit E, 21 Royalty Rd, North Rocks, NSW 2151.
8. Damaged or Defective Items:
We recommend a qualified plumber or installer to fit item/s. If not installed by a licensed trade personnel, it may void the warranty. DO NOT INSTALL IF ANY FAULTS ARE FOUND.
In the case of damaged or defective items, please fill in the Warranties and Services Form online or contact aftersales@myhomeware.com.au to arrange for a replacement or refund.
9. Exchanges:
Exchanges may be offered for certain items. Please contact customer service / live chat for assistance.
10. Final Sale Items:
Some items may be marked as clearance sale and are not eligible for refund.
11. Policy Changes:
The return policy is subject to change without prior notice. Any updates will be reflected on our website: www.myhomeware.com.au and communicated to customers as necessary.
12. Contact Information:
For additional assistance or inquiries, feel free to reach out through our Live Chat, send an email to support@myhomeware.com.au, or call our hotline at 02 8850 1111. We're here to help!
