MyHomeware Delivery/Returns/Refund Policy

Standard Delivery

2 - 7 Business Days for Metro Area's (ALL STATES).
7 - 15 Business Days for Regional Area's (ALL STATES).

Pick up

When your order is ready for collection, we'll send you an email with the Booking number to let you know it's time to head into our warehouse. 


Order Processing and Delays

When you've completed your order, you’ll receive a system generated Ordering Confirmation Email and text message.
After your order ships, we'll send a Notification of Shipping Email that includes your tracking information.
 
The delivery dates are estimates only. Myhomeware will do all that it can to ensure delivery within the estimated dates, but factors such as public holidays and peak delivery times may not allow this to always be possible. Please note that while Australia Post provides a reliable national service, delivery delays can occur for a variety of reasons. 
Please note, delays may occur around Christmas, Easter and public holidays. Remote deliveries are subject to local transport schedules and may encounter extended delays. Please note that that there are limitations on all courier networks and some remote delivery addresses will not be serviced door-to-door. In these cases, the couriers will deliver to a local depot or Australia Post office and you will be contacted to collect your goods.
 
Due to stock list updates and a high volume of demand for many products, there are times that the items you wish to purchase may show available but suddenly turn out of stock after you have added it to your order.
If your order was successfully placed, but the item is now out of stock (BK), we will notify you via email with the following options:
· Cancel back order items: We will remove the back order (BK) items and ship the remaining available products out to you.
· Cancel the entire order: We will cancel the entire order from that warehouse for immediate store credit or a money refund.
· Wait for Replenishment: You may choose to wait for the BK item to restock


Returns & Refund Policy

1.You are welcome to return products for a refund if they are; 
(1) Deemed faulty, 
(2) Damaged, 
(3) Have missing parts, 
(4) Incorrect product/s were sent to you in error
(5) Due to the following reasons, including but not limited to; product does not fit, change of mind, product is no longer required, or is unsuitable etc. 
Products being returned need to be in a resalable condition; with original packaging intact. Please include your proof of purchase with the return of goods.

2.Customers can contact our Sales Support team via Email @
[email protected], or [email protected] regarding a return, or make contact via Online Chat, Phone, or simply complete and forward the Online Return Form.

3. Return/Exchange is flexible depending on the status of the product/s.
3.1  Products in Unused and Resalable Condition:
You have 365 days to return your purchase for a full refund, as long as the product is in original condition, no writing or damage to the packaging, uninstalled and resalable condition. Feel free to contact us within 1 year of receipt regarding the return, the team will reply and advise the return/exchange process.
3.2  Product has been installed, however still in OK condition, Come with all parts
1-3 Months: Can return for refund, NO 'Restocking fee' will apply.
3-12 Months: Accept returns. A 15% 'Restocking fee' will apply and the team will refund less than 15% restocking fee.
Over 12 months: Return and Refund WILL NOT be accepted unless the product is deemed defective. 
Please Note: Days should be counted from the original date of purchase, or, for any back ordered items from the date item/s were received.

4. Myhomeware is not liable for any incidental, indirect, consequential, or damages of any nature and from the sale of the products

5. Warning:
5.1  Custom orders and Special orders are NOT RETURNABLE and CANNOT BE CANCELLED for any reason once placed due to the custom and made to order processes involved.
5.2  Some restrictions will apply to bulk orders/deliveries. If the total return amount is Over $5000 including freight cost, 15% Restocking Fee will be applied accordingly, refund will be made after deducting 15% restocking fee.